The service
TokoClinic. We offer online therapy sessions by video for fear of childbirth and anxiety in pregnancy. Details of the operator are in the legal notice.
How booking works
- You create an account and send a request for a free time in the calendar.
- We check the request. While we do, the time is held for you.
- We confirm or decline the request by email. The agreement for a session is made when we confirm it.
Fees and payment
The fees are shown on the website and in the booking form. The fee that applies is the one shown when you send your request. You do not pay on this website. After we confirm your session, we email you the amount and how to pay.
Cancelling and changing
- You can withdraw a request at any time in My bookings.
- You can cancel a confirmed session in My bookings up to 48 hours before it starts. To change the time, cancel and choose a new one.
- Less than 48 hours before the session, please contact us.
- If we have to cancel a session, we tell you by email as soon as possible and you can choose a new time.
Right of withdrawal
If you are a consumer in the European Union, you may have a legal right to withdraw from an agreement made online within 14 days. If you ask for a session to take place within those 14 days, the right of withdrawal ends once the session has been fully provided. Contact us to use this right.
During the sessions
- Join from a quiet, private place with a stable internet connection.
- Sessions are confidential.
Limits of the service
The sessions support you alongside your midwife or doctor. They are not medical care and not an emergency service. Decisions about your pregnancy and the birth stay with you and your care team.
In an emergency, call 112.
Questions and complaints
If something is not right, tell us first so we can put it right: the contact form.